Shipping policy

Der Griff Co (ABN 66 650 432 929)

Effective from 19 October 2026

This policy explains where and how we deliver orders placed with Der Griff Co. It forms part of our Terms of Service and should be read in conjunction with them and with our Refund Policy.

1. Where we deliver

We deliver to Australia and to each other country offered at checkout. We do not accept orders for delivery to any country that is not offered at checkout.

2. Carrier and services

We send every order with Australia Post. For delivery within Australia, you may choose Parcel Post or Express Post at checkout. For delivery outside Australia, the Australia Post services available for your destination are shown at checkout.

3. Shipping charges

The shipping charge is calculated at checkout from Australia Post rates for your delivery address, the service you choose and the weight of your order. It is charged once per order, in addition to the price of the goods, and is shown to you before you pay. No mandatory charge is added later in checkout that was not disclosed in this way.

4. Delivery times

The delivery estimate shown at checkout is calculated by Australia Post for the service you choose. It is an estimate and not a guarantee. We are not responsible for delays caused by carriers, customs, weather, industrial action or other events beyond our reasonable control.

5. Import duties and taxes

For orders delivered to the United States, displayed prices include United States import duty, which we pay on your behalf.

For orders delivered to any other country outside Australia, displayed prices exclude import duties, taxes, customs charges and brokerage fees imposed in the destination country. Those are payable by you to the relevant authority or carrier. We do not control them and cannot estimate them.

6. Your delivery address

Please give a complete and correct delivery address at which the products can safely be received. If delivery fails because the address was incorrect or incomplete, or because the parcel was not collected within the carrier's holding period, we may charge the actual cost of redelivery, which we will tell you before charging.

7. Loss or damage in transit

We are responsible for your order arriving safely at the delivery address stated in your order. If a parcel does not arrive within a reasonable time, or arrives damaged, contact us at support@dergriff.com and we will resolve the matter with the carrier at no cost to you. Where a parcel arrives damaged, photographs of the outer packaging help us pursue the matter with the carrier.

Risk in the goods passes to you on delivery to the address stated in your order. Where you instruct us or the carrier to leave goods unattended, to deliver to an address other than the one on the order, to redirect a parcel in transit, or to hold goods for collection, risk passes at the point that instruction is carried out.

8. Your rights

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law, or under any other consumer protection law that applies to you and cannot be excluded.